Is it possible to change or replace the background of my photo? Back To Top

The answer varies but normally in all cases for high resolution images yes. We can replace the old background with a new one of your chosing or or we can create somthing wicked! We can also remove any drunk uncles who tend to ruin great images. We can also get create with adding foreground scenery. Just contact us if your request is way out there!

Will Wicked Web Art claim the copyright? Back To Top

Nope, CHUCK TESTA! No, we do not claim any copyright to any photoshopped images submitted by customers. We may show case the image on our website however customers will always retain their copyright.

What kinds of image formats do you accept? Back To Top

We accept the following formats. Please use a zipfile to email images over 100M.

• - JPG, JPEG, GIF, PNG
• - Most RAW files (NEF, CR2, DNG...)
• - TIFF and PSD files

What if you are unsatisfied with our graphic art work? Back To Top

Wicked Web Art wants all of our customers to be happy with their images. If you feel the work is unsatisfactory please do the following:

1. Request free revision. The designer might have misunderstanding on your instructions at the beginning. Please request free revision and add additional instructions or explanations, which will help the designer to better understand your expectation and improve the work.
2. If you are sure this designer can never be the one you seek, please tell us and we will ask another designer to work on your photos.
3. If it still doesn't work out, please contact Customer Support with the your project name and any concerns you might have.

How long do I need to wait for your work? Back To Top

Above industry standard, we seriously provide turnaround guarantee from 24 to 48 hours based on the service you choose. Also, we provide an option for you to choose longer delivery time to get extra credits as reward. If we fail to deliver in time, a full refund will be provided.

Under what conditions do you reject my order? Back To Top

Before we start to work on you photos, our designer team will carefully look at your photos and instruction with their expertise and domain knowledge. If your instruction is going beyond technical limit of our services, we will cancel your order and provide a full refund as soon as possible.

How does Wicked Web Art work? Back To Top

Wicked Web Art has hundreds of artists and retouchers working 7x24. When you create a project and order a service for it, one of our artists will be working on your project, and upload edited photos as soon as he finishes. You can request free revision if the work is not 100% satisfying.

What is a Reference Picture? Back To Top

A Reference Picture can help you better describe how you want this project to be done. For example: If eyes.jpg has similar effect to what you want your photo to be, you can set it as Reference Picture and tell us in the instruction, e.g. "make my eyes the same as the girl in reference picture eyes.jpg". Also, if you need us to put take you out and put into a new background, you can set the background image as a Reference Picture too. You do NOT need to pay any credit for Reference Picture.

How do I receive your work? Back To Top

When we finish the work, an email notification will be sent to your email with a special link, which will lead you to the project page with thumbnails on the right side. Just click "Download Full-size" and the work will be downloaded to your computer. By the way, we can send by email attachment too if you prefer.

How to order a background-changing service? Back To Top

Just EMAIL us your background removal or change! Please follow these steps for background changing:

1. Upload your main photo (e.g. your own body) and the background image in the same project;
2. Set the background image as Reference Picture, so that you don't need to pay anything for it.
3. Order the service and you only need to pay for the main photo.

Can you buy background images for me? Back To Top

No. We don't buy background images for customers however we make as much as we can with the FAIR USE DOCTRINE. It is a good idea to check out professional stock photo websites (e.g. Fotolia) if you need to buy background images.

Do you accept RAW images online? Back To Top

Yes! We has seamless support for most RAW images, e.g. NEF, CR2, CRW, DNG...
For some special RAW images, it might take longer time to generate thumbnails online. If you happen to see empty thumbnails generated from you RAW images, don't worry about it, just continue the ordering process and we will take care of everything.

What do you mean by "Completely Risk-Free"? Back To Top

This is one of our unique features to guarantee customer satisfaction. If you are not satisfied with our work, you can one-click submit additional instruction for revision and we will revise it absolutely for free, until you are satisfied. We want you to know that your satisfaction matters more than anything else.

Will my photos and edited photos be private? Back To Top

Yes, absolutely. Wicked Web Art maintains a strict privacy policy. No third party could access your photos or edited photos created from your submission. Wicked Web Art will never publish your photos unless you have explicit consent to to grant us your permission.

What is a Project? Back To Top

A Project is like a photo album, which may contain 1 photo or several photos with close relation. If you need us to do 10 photos as a wedding set, you can put them into a project and name it "My Wedding". Sometimes you may need to merge elements from several photos into the same canvas, or you may need to upload some photos for reference to let us know the similar style/effect you want. Therefore, we provide service by "Project". When photos are uploaded, you need to put them into a specific project first.

I don't have Paypal or Credit Card. Back To Top

If you do not have Paypal or Credit Card to make online payments, then send a money order!